You have just unlocked your Samsung Galaxy smartphone and want to open an app, but the screen remains stuck. You try again, but still no response. You start tapping the screen, but nothing happens. You start to worry and wonder if something is wrong with your phone.
You try to turn off the phone, but it seems that even the power button doesn’t work. The screen hangs on the app you tried to open. You start thinking about all your important files and data that you have saved on the phone and get more and more anxious. What now?
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Why your Samsung smartphone gets stuck
A crashing phone can be caused by several things. And usually it is a combination of several causes that are responsible for the problem. If we look at the possible causes, you should think of software problems, insufficient memory or too many apps open.
While these are common causes, it’s also possible that the hardware is damaged or your phone is simply too old. It is also possible that there is a virus or malware and that your phone may need a security update. Fortunately, some causes can be resolved quickly and we have collected the solutions for these causes.
8 Solutions for Stuck Samsung Galaxy Smartphone
If you are currently dealing with a Samsung Galaxy smartphone that sometimes freezes, then you would like nothing more than a solution to the problem. Fortunately, there is no immediate reason to panic. With a few simple steps you can solve the problem and reduce the hang or stop it completely. These are the possible solutions.
1. Restart the phone
Sometimes, restarting the phone can stop a stuck app or process, instantly fixing the problem. Wouldn’t that be nice? You’ve probably already tried it. But if not, press and hold the power button until the “shut down” option appears and then tap “Restart”.
2. Check for updates
Regularly updating your Samsung Galaxy smartphone is important to prevent crashes. Go to Settings > Software update and tap “Download and install” if updates are available for your operating system.
3. Delete unused apps
A full storage space can cause the smartphone to become slow. And the slower the smartphone, the more likely it will crash at some point. Uninstall any apps you never or rarely use. Go to Settings > Apps and select the apps you want to uninstall. Tap on “Delete” and confirm your choice.
4. Clear the cache of apps
App cache can also cause issues and cause the phone to freeze. Go to Settings > Apps, select an app and then tap “Storage”. Tap on “Clear Cache” to clear the cache of this app.
5. Boot the phone in Safe Mode
If you suspect an app is causing the problem, you can boot the phone in Safe Mode. Press and hold the power button, tap “power off,” then hold it until “Safe Mode” appears. If the phone boots up in Safe Mode, you can uninstall an app that might be causing the crash.
6. Restore factory settings
If all other solutions don’t work, you can restore the phone to factory settings. Go to Settings > General management > Reset and tap “Factory data reset”. Make sure to back up important files and data first.
7. Contact Samsung
When you’ve tried all possible solutions, it’s time to call in outside help. You can firstly contact Samsung customer service. They often have specific solutions for problems like this and can guide you step by step in solving the problem.
8. Go to a repair shop
If Samsung doesn’t offer a solution, or if you’re out of warranty, consider going to a repair shop. They have the knowledge and experience to thoroughly examine your Samsung Galaxy and solve the problem.
As you read, there are many ways to fix stuck Samsung Galaxy issues. If you try these solutions, start with the simple fixes like restarting your phone and checking for updates. If this does not help, continue with more advanced solutions such as factory reset. And if that doesn’t help either, contact the seller or Samsung for further assistance.